Terms and conditions

Who we are and how to reach us

The rentaro service is operated by Valguse Kodu OÜ (operating as Rentaro), a private limited company registered in Estonia (registration code 14621591, registered address Narva mnt 128-4, Tallinn 10127, Estonia, VAT number EE102246089). In these terms "rentaro", "we", "us" and "our" mean Valguse Kodu OÜ (operating as Rentaro), and "you" means the customer.

You can contact us by email at info@rentaro.ee or by phone at +372 5649 7933. These terms are written in English; the rental agreement and any required statutory information are provided to you before you commit.

About these terms

By using the rentaro website or submitting a booking you agree to these terms. If you do not agree, please do not use the website or book a rental.

We may update these terms from time to time, for example to reflect changes to our service, pricing structure or the law. The version published on the website applies to your use of it, and the terms in force when your rental is confirmed apply to that rental. We will give reasonable notice of material changes that affect an active rental.

The rentaro service

rentaro offers monthly and longer-term e-bike rentals aimed at delivery couriers, together with accessories and service support, in Estonia (Tallinn) and Latvia (Riga). Our bikes are suitable for city delivery work.

rentaro is an independent rental service. We are not officially affiliated with, partnered with, or endorsed by Bolt, Wolt or any other delivery platform. Any mention of delivery work describes what the bikes are suitable for and does not imply a partnership.

Bookings and forming the contract

A booking submitted through the website is a request to rent; it does not by itself create a binding rental. A binding rental is formed only once we confirm your booking, you complete identity verification, you pay the first period and deposit, and you sign the rental agreement.

We may decline or cancel a booking before it becomes binding — for example where identity cannot be verified, where a suitable bike is not available, where payment or the deposit cannot be taken, or where these terms or the rental rules are not met. If we cancel before the rental starts, we refund any amounts you have paid for that booking.

Identity verification and signing

Before a rental starts we verify your identity and have you sign the rental agreement. Identity documents and any required personal details are collected and handled securely as described in our privacy policy.

The rental agreement is signed electronically through our e-signing provider, Dokobit. A rental cannot start, and a bike will not be handed over, until verification is complete and the agreement is signed.

Fees, billing and payment

Pricing is per 30-day period at the daily rate of the plan you choose, calculated as the daily rate multiplied by 30: €5.90/day = €177 per 30 days (30-day plan), €4.90/day = €147 per 30 days (6-month plan) and €3.90/day = €117 per 30 days (12-month plan). The minimum rental period is 30 days. Prices include VAT where applicable.

The first 30-day period and the deposit are charged before pickup. Each subsequent 30-day period is charged in advance at the start of that period for the duration of your plan. Optional accessories are charged as confirmed at booking.

Payments and the deposit are processed through our payment provider, Montonio. You authorise us to charge your selected payment method for the amounts due under your plan, including renewals, accessories and any charges for damage, missing equipment or late or non-return as set out in the rental rules. If a payment fails, we may pause the rental until it is resolved. Prices may change for future bookings or for renewals after your committed period, with reasonable notice.

Deposit and your liability

A refundable security deposit equal to the 30-day price of your plan (€177, €147 or €117) is taken before pickup and handled as described in the rental rules. We may apply it towards amounts you owe, and refund the balance after the bike is returned and inspected.

You are responsible for the bike and equipment while they are in your care. Where you are responsible for damage beyond fair wear and tear, missing equipment, or loss or theft caused by your failure to secure the bike, your liability may exceed the deposit, up to the repair or replacement value of the bike and equipment. We are not liable for your loss of earnings or other indirect losses arising from a bike being unavailable, except where the law does not allow this to be excluded.

Delivery, pickup and your obligations

We will agree a pickup or delivery time and place with you. You must be available, bring valid identification, and complete handover. At handover you confirm the bike's condition and receive the equipment that is part of your rental.

Throughout the rental you agree to provide accurate information, keep your contact and payment details current, ride lawfully, care for the bike and equipment, and follow the rental rules — including charging, locking, maintenance, reporting faults, and the damage, theft and accident procedure.

Our service and support

We provide the website and rental service with reasonable skill and care. Routine and wear-related servicing is included in every plan, and we aim to keep your bike on the road and to offer a replacement where a repair takes longer, while stock allows.

We may need to carry out maintenance, recalls or safety checks during your rental and will arrange these with you. We do not guarantee uninterrupted availability of the website or that a specific bike, model or accessory will always be available.

Suspension and termination

We may suspend or end a rental, with notice where reasonably possible, if you break these terms, the rental rules or the rental agreement; if payment or the deposit cannot be taken; if identity or information cannot be verified; if the bike is used unlawfully or unsafely; or if required by law. On termination you must return the bike and all equipment promptly.

You may end your rental in line with your plan and the rental rules — at the end of the 30-day minimum on the flexible plan, or as agreed for a longer commitment. Ending a committed plan early may involve the early-termination terms set out in your rental agreement.

Cancellation and right of withdrawal

If you are a consumer in the EU, you generally have the right to withdraw from a distance contract within 14 days of entering into it, without giving a reason. To withdraw, tell us clearly within that period using the contact details above; you do not have to use a particular form.

Because a rental is a service, you can ask us to start it during the 14-day withdrawal period. If you ask us to start (for example, by taking the bike) and you then withdraw, you must pay a proportionate amount for the part of the service already provided up to the point you tell us you are withdrawing. If the service is fully performed during the 14 days with your express prior consent and your acknowledgement that you lose the right of withdrawal once it is fully performed, the right of withdrawal no longer applies.

Nothing in this section limits the cancellation and refund rights described under Bookings and forming the contract, or any rights you have under Estonian or EU consumer law.

Insurance

Unless we expressly tell you in writing that specific insurance cover is included with your rental, you should not assume the bike, you as the rider, or third parties are covered by insurance through rentaro. Any insurance cover that is included will be described in your rental agreement, along with what it covers and any excess that applies.

We recommend you consider your own suitable insurance for delivery work and personal injury. You remain responsible for the bike and equipment, and for third-party claims arising from your riding, as set out in the rental rules and the rental agreement.

Limitation of liability

We provide the website and service with reasonable care, but to the extent permitted by law we are not liable for indirect, incidental or consequential loss, or for loss of profit, income or earnings, arising from the website, a rental, downtime or the unavailability of a bike, model or accessory.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for any rights you have as a consumer that cannot be excluded. Detailed liability terms for the rental itself are set out in the rental rules and the rental agreement.

Force majeure

We are not responsible for failing to perform, or for delay in performing, our obligations where this is caused by events outside our reasonable control — including extreme weather, natural disasters, fire, flood, epidemic or pandemic, strikes, failure of utilities, transport or communications networks, theft or vandalism beyond our control, or acts of government or public authorities.

If such an event affects your rental, we will let you know and work with you on a fair solution, which may include rescheduling, providing a replacement where possible, or adjusting the affected period.

Complaints and dispute resolution

If something goes wrong, please contact us first using the details above so we can try to put it right. We aim to acknowledge complaints promptly and resolve them fairly.

If we cannot resolve a dispute, you as a consumer may refer it to the Consumer Disputes Committee (Tarbijavaidluste komisjon) operating at the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), Endla 10a, 10122 Tallinn. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr. These routes are in addition to your right to go to court.

Governing law and jurisdiction

These terms, and any rental booked through the website, are governed by the law of Estonia. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and nothing here removes those protections.

Disputes are subject to the courts of Estonia, unless mandatory consumer law gives you the right to bring proceedings in the courts where you live. If any part of these terms is found unenforceable, the remaining parts continue to apply.